London — Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency, the much-anticipated book by hospitality-technology authority Jessica Gillingham – is officially on sale today (UK).
Released by leading business publisher Kogan Page, the book equips operators, owners and investors with a strategic blueprint for thriving in hospitality’s tech-driven future.
Drawing on exclusive interviews with 38 senior leaders across 13 countries, Gillingham maps the inflection point where technology, people and property converge.
Tech-Enabled Hospitality: New book by Jessica Gillingham reveals how technology, personalization and service is reshaping industry— Source: Abode Worldwide
From AI-powered personalisation and “space-as-a-service” models to the rise of attribute-based selling, Tech-Enabled Hospitality shows where true transformation is happening — and how forward-thinking operators are turning innovation into higher profits and richer guest experiences.
Across every conversation, hospitality leaders emphasized the same critical themes—mindset, vision, and culture. Operators who recognize technology as a strategic investment, rather than as a cost, are clearly better positioned to deliver smarter, more efficient operations and guest experiences that build lasting loyalty. Those businesses that successfully bring their entire teams on this journey will have the strongest competitive advantage. Jessica Gillingham, author of Tech-Enabled Hospitality
Early industry voices are already highlighting the book’s significance. David Peller, former Global Managing Director at Amazon Web Services Travel & Hospitality, describes it as “a clear-eyed, essential read that pinpoints the real opportunities in hospitality’s digital transformation”.
Richard Vaughton, founding partner of Yes Consulting and the Avio Group, calls it a landmark text and required reading for anyone building or backing hospitality tech.
Tech-Enabled Hospitality is published by Kogan Page and features insights from 38 senior executives across the hotel, short-term rental, and property technology sectors. The book is available now in paperback and ebook direct from the publisher or through major retailers including WHSmiths, Wiley and Amazon.
About Abode Worldwide
Abode Worldwide is an award-winning public relations agency dedicated to elevating the profiles of transformative technology solutions and enterprise-level operators in the global short-term rental, multifamily, hotel, student accommodation, coliving, and senior living sectors. Situated at the intersection of work, life, and play in the property and hospitality markets, Abode Worldwide provides strategic public relations programs designed to drive innovation and growth within these industries. To find out more about how Abode Worldwide’s expert team provides cut-through public relations and content marketing with unique industry partnerships and worldwide reach, visit abodeworldwide.com.
Jessica Gillingham
Founder and CEO, Adobe Worldwide
Abode Worldwide
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