FRANKLIN, Tenn. — Quore, the leading provider of workflow management solutions for hotels, today announced that implementation of its Cleanings Plus solution is underway at 74 IHG® Army Hotels, representing 12,190 guestrooms at 40 Army posts across the United States and Puerto Rico. Each hotel will be equipped to optimize performance, track room status, and coordinate tasks more efficiently.
Cleanings Plus manages housekeeping from start to finish, streamlining communication, enhancing staff accountability, and boosting productivity. With customized cleaning inspection templates, breakout boards, and standard cleaning times, hotels can drive more efficient and optimized operations tracking. By gathering detailed performance data, Cleanings Plus enables smarter staffing decisions, eliminating the guesswork from labor management and saving hotels money.
IHG Army Hotels is part of a collaboration between IHG Hotels & Resorts, the U.S. Army, Centinel Public Partnerships LLC, and the Army’s Privatization of Army Lodging (PAL) program. The collective faces unique operational challenges—and opportunities—unlike any other hotel group in the world. The secure, gated nature of U.S. Army installations adds layers of logistical complexity for both guests and staff, making seamless communication and operational transparency even more critical.
We’re incredibly proud to support the mission of IHG Army Hotels through the rollout of Cleanings Plus. This project underscores how technology can help create efficient, secure, and respectful environments for the soldiers and families these properties serve. Vail Ross, VP of Business Development at Quore
Quore and IHG Army Hotels have enjoyed a successful collaboration since 2019. The military lodging provider selected Quore for its user-friendly design, adaptability, and strong support model.
We have a diverse and engaged team of operators. After evaluation, it became clear that Quore’s platform was simple, more intuitive, and easy to implement across our portfolio. That, paired with corporate support from IHG, made the transition seamless. Derek Nelson, Director of Regional Operations for IHG Army Hotels
Nelson said that after testing Cleanings Plus, user feedback was immediate.
Housekeepers, supervisors, and managers were able to communicate and assign rooms in real time via iPads, desktops, and phones, he said. Our GM at the Candlewood Suites Fort Gordon (the world’s largest Candlewood Suites hotel located on the Fort Gordon Army Post in Augusta, Ga.) even told us they were able to cancel their radio contract, saving hundreds of dollars monthly. It was that impactful.
Key to the success of this rollout is Quore’s hands-on training and ongoing support. Each location has a designated Quore Champion, ensuring that questions are answered quickly and knowledge is passed down internally.
The training and support from Quore have been exceptional, said Nelson. They’re responsive, flexible, and genuinely listen to our feedback. With Cleanings Plus, even our new hires can easily access recorded training through our internal SharePoint, and our subject matter experts are always on hand. Working with Quore has been a real delight—they’re collaborative, responsive, and always looking for ways to help us improve.
More Than Technology—A Mission-Driven Collaboration
Beyond operational impact, this deployment represents a meaningful partnership aligned with a shared mission to support military families.
IHG Army Hotels is more than just a portfolio—it’s a haven for our soldiers, their families, and guests, said Nelson. We’re honored to operate these Army post properties.
Each year, IHG Army Hotels hosts an internal conference that includes the Quore Awards, recognizing top-performing properties in areas such as consistency, work order completion, and platform usage. These awards drive friendly competition and deepen engagement with the Quore platform.
This partnership is a win-win, said Ross. We’re not just providing a product—we’re supporting a mission. Helping IHG Army Hotels serve those who serve is a responsibility we take seriously, and we’re thrilled to be part of this journey.
For more information about Quore and its Cleanings Plus platform, click here. To learn more about IHG Army Hotels, click here.
About Quore
Quore empowers hoteliers to elevate guest experiences and optimize operations. As the leading hospitality operations platform, we streamline workflows across housekeeping, front desk, engineering, and management. Our solutions, trusted by over 7,400 hotels worldwide, including brands like IHG, Marriott, and Choice, simplify daily tasks from managing maintenance and guest requests to conducting inspections and tracking capital expenditures. Founded in 2012, Quore is a Tennessee-based company recognized for its rapid growth and commitment to employee well-being. Quore was named to the Inc. 5000 list of America’s fastest-growing private companies, a Top Workplace by The Tennessean, and one of Forbes’ Best Startup Employers.
About IHG® Army Hotels
IHG Army Hotels operates and manages a portfolio of hotels located in 40 U.S. military installations. With a portfolio spanning more than 13,000 rooms, IHG Army Hotels offers all the conveniences of off-post hotels as well as features and amenities specifically designed for military travelers, and welcomes all members of the military, their families as well as civilians. For more information, visit www.IHGArmyHotels.com.
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