Managing people? Start by improving yourself
Most of us have experienced good and bad bosses. And the difference is huge. A good boss makes you feel supported, builds positive workplace relationships, and boosts employee satisfaction. A…
Societal factors can shape how companies best respond after customers misbehave
UNIVERSITY PARK, Pa. – From rule breaking and theft to verbal abuse and foul language, one customer’s behavior can negatively affect another customer’s experience. How hospitality businesses can best respond…
The Secret to Outperforming the Competition: It’s Not Just About Customers
In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, Companies that put their customers at the center are the companies…
How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management
Kris Leszczynski, the Group General Manager of Service Operations at Edwardian Hotels London, faced the challenge of managing a high volume of online reviews across multiple luxury hotels. With over…
RoomPriceGenie Launches Free Revenue Management Content Library to Empower Independent Hoteliers
Steinhausen, Switzerland – RoomPriceGenie, developer of an award-winning revenue management solution for hotels, is proud to announce the launch of the free, online Revenue Management Content Library, which gives independent…
Shiji’s PMS goes live in Florence, Italy with the new Ruby Bea Hotel
BARCELONA, Spain – Shiji, the global leader in hospitality technology, is proud to announce the successful implementation of Shiji Enterprise Platform at Ruby Bea Hotel Florence, marking a significant milestone…
Alliants Launch 1 LiVNG, a strategic partnership with Hospiria to Revolutionise Residential Real Estate Technology
London, UK – Alliants, a leader in luxury hospitality technology, is proud to announce the launch of 1 LiVNG, a groundbreaking new venture, in partnership with Hospiria, focused on transforming…
IDeaS and Virgin Voyages Announce Partnership to Bring Advanced Revenue Management Solution to Cruise Industry
IDeaS Revenue Solutions, the world’s leading provider of advanced revenue management software (RMS) and services, announced that it is expanding its industry-leading suite of revenue management solutions to the cruise…
Userguest Secures €2.2M in Seed Funding to Revolutionize Hotel Technology
Userguest, the pioneering force in hotel technology dedicated to maximising direct revenue, is thrilled to announce the successful closure of a €2.2M seed funding round. Led by Al Mada Ventures…
Road Trippin’ is the Vibe as Travel Slows Across the U.S.
The news is bleeding with travel gloom and discouraging numbers for the hospitality market. Headlines tout softening and consumer spending coming to a halt while exploiting the idea that luxury…