Seefeld, Germany — straiv and KIOSK Embedded Systems Europe are reinforcing their proven partnership to help hotel owners digitize the entire guest journey—from pre-arrival mobile check-in to lobby self check-in/out kiosks along with instant keycard dispensing.
The joint solution pairs straiv’s guest experience platform with KIOSK’s design-forward, field-proven hardware, stylish—delivered end-to-end with one face to the customer through straiv’s service organization, including field management services, remote monitoring, and after-sales support.
Across Europe, hotel owners are under pressure to deliver seamless, digital-first guest experiences while balancing staff shortages and rising operational demands. The partnership between KIOSK.eu and straiv.io directly addresses these challenges—offering hoteliers a turnkey solution for the digital guest journey that is seamless, stylish, and proven in the field.
The Digital Guest Journey, Elevated
straiv.io’s Digital Guest Journey empowers hotels to digitize every step of the guest experience—without requiring app downloads. Guests benefit from:
- Digital check-in and check-out
- Mobile room keys via web access
- Automated communication and upselling throughout their stay
- A digital concierge for services and experiences
Integrated with KIOSK.eu’s elegant, stylish and robust self-service hardware, hotels can offer guests full flexibility: complete their stay digitally on their smartphone or via the kiosk on-site.
Solving the Hotelier’s Digital Dilemma: A Unified Guest Journey
- Friction at Arrival
Guests complete online check-in in advance (no app download required). On site, they simply scan a code at the self check-in kiosk to verify, pay, sign, and receive their room key or PIN. The result: shorter lines, faster room access, and happier guests. - Fragmented Tech Stacks
Deep PMS integration with leading systems—including Oracle OPERA Cloud, planet/protel, SIHOT, apaleo, and more—keeps reservations, profiles, folios, and status in sync, eliminating double entry and errors. - Accountability Across Vendors
straiv leads scoping, project management, go-live, and ongoing support, while kiosk.eu provides proven hardware and field services. Hotels benefit from one coordinated contact from pilot to scale. - Unreliable Devices and Inconsistent Lobby UX
KIOSK’s sleek, design-forward units—wall-mounted or freestanding with integrated QR/ID scanning, payment, and keycard dispensing—combine style with enterprise-grade reliability, validated by hundreds of successful installations. - Limited Resources for Rollout and Maintenance
End-to-end delivery includes site surveys, installation, configuration, staff training, remote management, field services, and lifecycle support—with Europe-wide coverage for independents and multi-country chains.
What the straiv × kiosk.eu Solution Includes
- Digital Guest Journey platform: online check-in/out, browser-based guest directory, automated guest messaging via email/SMS/WhatsApp, upselling, digital forms & signatures.
- Hotel self check-in kiosks: contactless check-in, secure payments, ID/QR capture, automatic keycard dispensing; optional digital key handoff where supported.
- PMS integration: with leading PMS including OPERA Cloud, planet/protel, SIHOT, apaleo, and many more, plus connectivity to common payment and access control providers.
- End-to-end services: project scoping, installation, configuration, SLA options, lifecycle management, and remote monitoring.
- Analytics & automation: arrival throughput, kiosk adoption, upsell performance, and task automation to reduce front-desk workload.
What This Means for Owners & Operators
- Faster room access: Reduce queues by minutes, not seconds; accelerate room access at peak times.
- Lower costs: automation reduces manual work and staffing pressure.
- Increase revenue: with targeted pre-arrival and in-stay upsells.
- Happier guest: Improve guest satisfaction with a consistent mobile-to-kiosk experience.
- Future-proof stack: modular hardware and integrations that evolve with your business.
Availability & Compatibility across Europe
The straiv × kiosk.eu solution is available now across Europe. Compatibility spans a wide range of PMS platforms; your local KIOSK team can confirm specifics for your brand, region, and property type.
End-to-End Service Across Europe
From consulting and planning to installation, integration, and long-term support, hotels receive a truly turnkey experience. Whether a single boutique property or a multi-country hotel chain, the partnership delivers consistent, reliable service across Europe.
About Kiosk Embedded Systems GmbH Since 1993 Kiosk Information Systems has led the industry in the design and manufacturing of self-service solutions. As Kiosk Embedded Systems in Europe we provide advanced self-service-check-in/ out kiosks that streamline hotel operations, reduce front desk queues, and enhance guest experiences. Our solutions integrate with most PMS systems via partners for seamless functionality.
Kiosk.eu offers beside the hardware only, a lot of services like
- Installation service, where our technician will come to your location to build up and onboard the kiosk, so you can enjoy a plug-and-play situation.
- Via our optional Remote Management Services (RMS) and Field Management Services (FMS) we can ensure for you a smooth operation, proactive maintenance, and real-time system insights for optimal performance.
- With this we are able to provide an E2E solution and servie that makes the rollout for your hotels easy, fast and efficient.
Dipesh Bharambe
Digital Marketing Specialist
+49 160 9900 8596
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