Dallas, TX – Innspire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has partnered with Texas-based Hotel Zaza to enhance the guest experience across all four of the luxury hotel brand’s collection of upscale boutique properties. The collaboration introduces Innspire’s comprehensive mobile app solution, offering guests a seamless, convenient, and personalized digital journey, comprising every touchpoint from pre-arrival communications and remote check-in through in-stay requests and mobile check-out.
Since first deploying the app in October 2024, the percentage of guests opting for mobile check-in prior to arrival has been as high as 68%. Demonstrating the app’s success in driving guest engagement, the group also saw as high as a 47% adoption rate on room service orders placed on the app as opposed to traditional ordering methods, as well as an average of 33% growth in room service revenue versus the same period of the previous year.
Hotel Zaza, known for its bold design and luxurious accommodations, has launched the Innspire app portfolio-wide at its properties in Downtown Austin, Uptown Dallas, Houston Museum District, and Houston Memorial City, collectively offering 800 luxury rooms and suites. This innovative mobile solution from Innspire allows guests to effortlessly manage their stay, including remote check-in, in-room dining orders, housekeeping requests, and mobile checkout—all from the palm of their hand, via their personal mobile device.
Hotel Zaza recently added an integrated upsell module to the app, which Innspire developed specifically for Hotel Zaza, allowing guests to upgrade their room if desired, purchase early check-in or late check-out, and pre-order amenities, such as champagne or chocolate-covered strawberries. This powerful feature enhances guest flexibility and convenience, while maximizing hotel revenue through personalized offerings.
Our goal in developing a guest app was to provide a central touchpoint for our guests that allows them to easily plan and manage their stay, and communicate with our properties on a single platform through the device of their choice. After interviewing several providers, we chose Innspire primarily because of their ability to create a highly customized and flexible solution that aligns with our commitment to providing a luxury experience. As a boutique collection of hotels, we needed a partner who could work closely with us to deliver a branded app that integrated all guest touchpoints. Innspire not only met those expectations but far exceeded them, providing a simple yet powerful platform that works seamlessly with both our guests and our team. Lisa Fuentes, Vice President of Brand Strategy at Hotel Zaza
In addition to guest convenience, Hotel ZaZa also deployed the app to consolidate the group’s technology stack into a seamless, integrated system that eliminated silos and eased operational gaps.
Another benefit of working with Innspire was the fact that they aligned well with our existing technology partners, including our Property Management System (PMS) and Point-of-Sale (POS) platforms. Our previous registration, mobile key and upsell solution providers were all stand-alone systems working independently. Innspire’s integrated technology and their willingness to customize the app’s functionality to our needs has helped us to greatly streamline our technology operations and simplify data management between systems.
Hotel Zaza’s guests are introduced to the Innspire app 48 hours prior to their arrival via email, offering them the option to download the app or use a web-based version on any device, whether iOS or Android. This ensures a user-friendly experience for all guests, no matter their preferred technology platform.
Beyond the basic functionalities, the app also allows guests to explore on-site amenities like the pool, spa, and dining options. The app’s Guest Chat/SMS functionality further enhances communication, providing a direct line to hotel staff for any inquiries or requests. A “Happenings” section within the app is also ideal for promoting onsite events.
Hotel Zaza is an exceptional partner, and we’re proud to help them create a next-level guest experience. By streamlining the guest journey and offering them more control, we’ve empowered Hotel Zaza to exceed the expectations of today’s tech-savvy luxury travelers. Our seamless technology enables a more efficient operation and enriches the overall guest experience, while providing opportunities for the properties to maximize revenue through the newly developed upsell module. Anne Frye, President, Americas for Innspire
Looking ahead, Hotel ZaZa plans to deploy Mobile Key functionality, which will be integrated within the next month, enabling loyalty members to bypass the front desk and go directly to their rooms, using their mobile device as a key for a frictionless experience.
For deeper insight into Innspire’s comprehensive guest journey platform, which includes Innspire.ONE AI solutions, mobile check-in, mobile key, casting, connected guestroom TV, entertainment solutions and more, please explore www.innspire.com.
About Innspire
Since its inception in 2012, Innspire has become a leading provider and innovator of guest engagement, digital entertainment and frictionless experiences for the global hospitality market. With artificial intelligence (AI) as a central driver, Innspire powers seamless frontend experiences for leading hoteliers globally, including mobile apps, mobile check-in, mobile key, face recognition, interactive TV experiences, lights/temp-controls, AI-based chat, AI drafted guest reviews, analytics and much more to deliver a complete 360° control hub for property owners, managers and staff.
All of this is made possible by Innspire.ONE, an extensive and powerful integration hub that leverages a decade of innovation to digitally interconnect nearly every aspect of the modern hotel’s operations. The company’s product portfolio comprises a diverse range of innovative software and hardware solutions that allow hotels to generate more revenue, offer better and more personalized entertainment to guests, and analyze and optimize results using a single platform that’s easy to update or change according to the hotel’s specific needs and preferences. Having partnered with world-class hotels on every continent, Innspire is widely recognized for its ability to offer solutions that are comprehensive, cost effective, and remarkably easy to set up and maintain. Innspire maintains four regional offices around the globe, including North America, Europe, Asia and the Middle East. For more information, please visit www.innspire.com and connect with us on LinkedIn and Facebook.
About Hotel ZaZa
Hotel ZaZa is a collection of design-forward boutique hotels across Texas, seamlessly blending the luxurious ambiance of a resort with the bold style and intimate comfort of a boutique stay. With four distinctive locations— Austin Downtown, Dallas Uptown, Houston Museum District, and Houston Memorial City—each property captivates travelers with daring décor, upscale guest amenities, and an immersive art and design experience. A signature of the brand, The Magnificent Seven Suites offers uniquely themed, spacious accommodations that transport guests to different eras and destinations, ensuring a one-of-a-kind stay. Each Hotel ZaZa also features ZaSpa, a sanctuary of relaxation offering indulgent spa treatments designed to rejuvenate both body and mind. From revitalizing facials to immersive body therapies, ZaSpa provides a luxurious escape in a serene setting. The brand’s dynamic culinary scene enhances the guest experience, with standout dining destinations such as Group Therapy, the lively sky lounge and restaurant at Hotel ZaZa Austin Downtown; Dragonfly at Dallas Uptown, known for bold flavors in an eclectic setting; and Monarch at Houston Museum District, a chic restaurant and cocktail bar with a vibrant social atmosphere. For more information please visit: https://www.hotelzaza.com/.
Andrea Mane
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