In 2017, when most hotels in Peru still relied on legacy systems or manual processes, Katari Hotels took a strategic decision to modernize operations by moving to the cloud. Over the past eight-plus years, this forward-thinking approach has redefined how this popular boutique hotel brand manages its six properties with remarkable improvements in operational efficiency and guest service standards.
In a Latin American country like Peru, small and stylish boutique hotels with unique character are extremely popular, and this segment also commands a significant percentage of the nation’s hotel market. Katari Hotels is one of those brands that manages six properties across Arequipa, Cuzco, Qorikancha, Puno, and Barranco.
Embracing the cloud with Hotelogix
Katari Hotels’ decision to move away from manual operations was about building a future-proof business. By adopting Hotelogix Cloud, they gained flexibility to manage all six boutique properties from anywhere, reduced operational costs, and improved team efficiency while delighting guests and maintaining a sharp competitive edge.
Power is in the owner’s hands, wherever they are
What makes Katari Hotels’ journey even more inspiring is that their owner, based in the United States, can monitor the real-time performance of each property remotely—whether it’s occupancy, revenues, reservations, or reports.
With real-time access to every hotel’s performance, no matter where I am, I can make informed decisions without being tied to a desk or time zone. Hotelogix gives me control over processes and total peace of mind. Patricia Camacho Cavagnaro, Owner of Katari Hotels
Fueling growth through direct and OTA bookings
The shift to the cloud not only simplified operations but also significantly enhanced their capabilities to sell more. With an integrated booking engine, each property now captures more direct reservations straight from its website, reducing heavy reliance on third parties. At the same time, the channel manager integration has expanded OTA visibility, driven incremental sales while ensuring real-time rate and inventory updates. The result – stronger distribution, fewer overbooking issues, and a healthier balance between direct and OTA-driven revenue.
Easier hotel operations, happier guests
For staff, managing reservations, rates, and overseeing housekeeping has never been easier. Hotelogix is extremely easy to use. Our staff can execute tasks instantly. It saves time and allows them to attend to guests’ needs. In a way, it has helped us boost our service standards, which reflects on the kind of glowing guest reviews and higher rankings we enjoy across online platforms over our competition, Patricia added.
The growth story
Like any other hospitality entity, expanding footprint has also been on the top of the mind of Katari Hotels’ management. We recently took two more properties live on Hotelogix, and the onboarding process was superfast. Their support system is incredible. We hope to add a few more properties to our portfolio soon, Patricia said.
By upgrading to the cloud long before it became mainstream in Peru, Katari Hotels has emerged as a trailblazer in process digitization and business transformation while becoming highly guest-centric. Their journey proves that embracing the cloud isn’t just for the big brands. For small independent hotels and boutique properties, digitization with modern technology can lead to operational excellence, growth, and happier guests.
Debi Prasad Sarangi
Corporate Communications Specialist
+91 9986496849
Hotelogix
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