Separate Checks: A Metaphor for Good and Bad Customer-Focused Policies
It often amazes me how difficult some companies make it to do business with them. I could share so many examples, but let’s use the restaurant industry to illustrate my…
Crescent Hotels & Resorts Announces Management of the Hotel Cleveland, Autograph Collection
Crescent Hotels & Resorts has announced the management of Hotel Cleveland, Autograph Collection, a historic property situated in downtown Cleveland. The former Renaissance Cleveland Hotel underwent an extensive multi-year $80…
All-in-One Platforms: Convenience or Costly Mistake for Hotels?
The debate between “best-of-breed” and “all-in-one” solutions is not new; in fact, the war between these competing ideologies has waged on for many years, especially within the world of hospitality.…
STS Cloud and Cloudbeds Unveil Powerful Integration to Transform Hotel Group Sales and Event Operations
SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management. By combining Cloudbeds' innovative property management…
Canary Technologies Enhances Guest Management System with Next-Generation Digital Compendium
Canary Technologies, the hospitality industry’s #1-rated guest experience software, announced today the integration of Digital Compendium into its award-winning Guest Management Platform. This update drives more revenue and streamlines operations…
The Crucial Role of Property Photography in Crafting a Hotel’s Brand Identity
In the highly competitive landscape of the hospitality industry, well-planned and executed property photography is critical to a hotel’s success. While its most basic function is to show consumers what…
Six quick & easy mushroom recipes for autumn
Mushrooms are a fantastic ingredient to use in quick and easy dishes: they’re versatile, healthy and pair well with many different flavours. Whether you’re looking for a quick dinner, a…
Hotel branding strategy: Building an authentic identity in hospitality
When a prospective guest is ready to book a hotel, there are several factors they’ll consider when making their decision. Once they’ve ticked off location and price, an important and…
HSMAI Europe Podcast: New Season Now Live!
HSMAI Europe Podcast: Tomorrow Starts Now — Photo by HSMAI Europe We’re excited to announce that season 2 of the HSMAI Europe Podcast: Tomorrow Starts Now is now live! ️…
Wyndham Debuts Accelerator Circle; Strengthens Community Connections for Diverse Hoteliers
PARSIPPANY, N.J. – Networking for Wyndham’s Black Owners and Lodging Developers (BOLD) and Women Own the Room franchisees just got easier with access to peer-to-peer connections and expert mentorship. Created…