Centara Expands Portfolio with Centara Life Wisma Ratchaburi
Centara Life Wisma Hotel Ratchaburi — Photo by Centara New hotel management agreement brings Centara's signature hospitality to growing cultural centre. Centara Hotels & Resorts, Thailand's leading hotel operator, and…
Driving Results: How Reputation Management Transformed Customer Experience and Revenue
Area of Operation: Europe Number of properties: 42 Number of rooms: 300 Solutions implemented: Reviewpro Reputation This Case Study Includes: A summary of Hotelatelier’s journey to improving guest satisfaction with Reviewpro Reputation.…
Enhance Your Hotel Forecasting with Big Data: A Smarter Approach to Revenue Strategy
There’s more data available about your guests than ever before. Today, we’re learning about travelers who visited our websites, began searching dates and locations, but left without booking. This provides…
Rotana in top 5% of Hospitality Workplace Excellence
Rotana, one of the leading hotel management companies in the region with over 79 properties across the Middle East, Africa, Eastern Europe, and Türkiye (MENAT), has reinforced its position as…
Revinate releases the 10th edition of the Hospitality Benchmark Report
SAN FRANCISCO, CA, USA (March 2025) — Revinate, a global leader in hospitality technology, released its highly anticipated annual Hospitality Benchmark Report. The 2025 Hospitality Benchmark Report features data from…
How All-in-One PMS Capabilities Help Independent Hoteliers Adapt to Recovering Business Travel Demand
Business travel has not experienced a typical path to recovery post-COVID, but the industry’s focus on leisure travelers will be tested as it increases. In January, the U.S. Travel Association…
Why Voice and Guest Data are the Future of Direct Bookings
Hotels are sitting on a goldmine of guest data, but few are fully capitalizing on its potential. Dylan Cole, Managing Director EMEA at Revinate, explains how the latest Benchmark Report…
Why Hospitality’s Future is Conversational, Data-Driven, and AI-Powered
The hospitality industry produces vast amounts of data, yet many hotels struggle to translate it into actionable insights. At ITB Berlin, Infor's VP of Hospitality Strategy, Alan Young, unveiled the…
Considering How AI Will Impact Spa Operations
If there’s one phrase to remember for how AI and spa will intersect, it’s ‘technology-adjacent therapies’. That is, for our industry where human-to-human contact is ever-so-centric to guest satisfaction, it’s…
What the Department of Labor Says about Restaurant Managers Taking Tips & How to Stay Compliant
It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant Manager, Alex, rolled up his sleeves and started bussing tables, taking orders, and…