From Check-In to Checkout: How Technology is Streamlining Hotel Operations
In the heart of a bustling city, a boutique hotel prided itself on personalized service and a unique guest experience. Yet, despite their dedication, they faced mounting challenges: overbookings during…
The Hotel Upsell Strategy Guests Actually Want
Guest-led upselling, where travelers choose how they upgrade their stay, is quickly replacing static, one-size-fits-all offers. When guests have meaningful choices, conversion rates climb, incremental revenue grows, and RevPAR follows.…
Cloudbeds’ ‘The Turndown’ Podcast Features Lori Kiel on Bridging Gaps in Talent & Technology
The Turndown, Cloudbeds’ acclaimed industry podcast, continues its third season with an episode featuring Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality. In the latest episode, Lori shares…
Amadeus launches industry-leading digital advertising solutions for destinations and airlines in Asia Pacific
Amadeus is proud to announce the expansion of its digital media solutions for destinations and airlines in the Asia Pacific (APAC) region. This builds on years of successful operations for…
From data to action – driving ROI from data in hospitality
"We have so much data, but we still don´t really get much out of it," was a recent lament from a major hotel chain. This is a common problem, so…
AI Beyond Chatbots – How Cendyn is Automating Hospitality’s Future
AI in hospitality isn't just about chatbots—it's about automation, efficiency, and data-driven decision-making. At ITB, Chris Egan of Cendyn emphasized that the most impactful AI applications are often behind the…
What are the 2025 must-have uses of AI in hotel marketing?
What are the 2025 must-have uses of AI in hotel marketing? — Photo by Hospitality Net Recently Revfine asked its Panel of Digital Marketing Experts the question What are your…
Hoteliers, prepare for AI – Or Be Left Behind
We’ve seen this before. The internet, OTAs, online review management—those who moved early reaped the rewards. They weren’t necessarily the best, they were just ready when the shift happened. AI…
What Should Be Included in Your Hotel’s E-Marketing Messages: A Comprehensive Guide
Email marketing remains one of the most powerful tools in a hotel’s marketing arsenal, and continues to outperform other digital channels. Effective e-marketing is crucial for hotels to stand out…
Communication is the Real “Wow”.
Hotels today are racing to meet guests’ expectations with technology such as touchless check-ins. The real differentiator isn’t what wows guests at first sight—it’s what happens when no one’s looking.…