Family Experiential Resorts Finding Success
As travel rebounds from the disruption of the COVID-19 pandemic, family travelers are increasingly seeking unique and memorable experiences when selecting a destination. While this trend is not new, it…
Food for thought: Loyalty programs and above-and-beyond customer service
Marriott just reported its 2024 financial results among which was important data about this global chain’s loyalty program Bonvoy. Bonvoy members grew 16% in 2024, reaching 228 million, generating 73%…
Personal AI Agents and the Hospitality Industry: Are Hoteliers Ready?
In the wake of Google CEO Sundar Pichai’s recent assertion that their upcoming Gemini AI aims to become a “universal AI agent” useful in everyday life, hoteliers are asking a…
Nobu Hospitality Announces New Hotel Openings for 2025
Nobu Hospitality has announced the continued expansion of its global footprint in 2025 – from the highly-anticipated Nobu Hotel Toronto, perched above the historic Pilkington Glass Factory, to the brand’s…
Airbnb Q4 2024 financial results
We issued our fourth quarter and full-year 2024 financial results. You can read the details here. Airbnb Co-Founder and CEO Brian Chesky said: In 2024, we outpaced the travel industry’s…
IHG Hotels & Resorts introduces Hotel Spero, Vignette Collection, in San Francisco
IHG Hotels & Resorts (IHG) is proud to welcome Hotel Spero to Vignette Collection, a family of one-of-a-kind hotels in destinations to remember. Perched just steps from San Francisco's iconic…
Hyatt Reports Fourth Quarter And Full Year 2024 Results
CHICAGO - Hyatt Hotels Corporation ("Hyatt," "the Company," "we," "us," or "our") (NYSE: H) today reported fourth quarter and full year 2024 results. Highlights include: Comparable system-wide hotels RevPAR growth…
Manchester Grand Hyatt San Diego Announces Comprehensive, Property-Wide Renovation for 2025-2026
The Iconic Hotel Begins Transforming its Guest Rooms and Suites, Expansive Meeting Spaces, Multiple Dining Venues, as well as Recreation Areas. Manchester Grand Hyatt San Diego announces a comprehensive, phased…
HSMAI Americas Welcomes 2025 Board Members Lead By Chair Andrew Rubinacci
The https://americas.hsmai.org/?_gl=1*lzcmjr*_gcl_au*MTMyODI0ODAwOS4xNzM3NjY0NTkx&_ga=2.4887221.78916650.1738868692-679761296.1712330888" target="_blank" rel="noopener">Hospitality Sales and Marketing Association International (HSMAI) is proud to announce the members of its 2025 Americas Board of Directors and Executive Committee. HSMAI America’s leaders represent…
The Valentine’s Dilemma: Romance vs. Reality
Ah, Valentine’s Day—the time when the world is supposed to be a blur of romance, chocolate, and heart-shaped everything. Hotels, especially, like to paint this picture of couples strolling in,…