All Eyes on Operating Costs in 2025: Lessons Learned in 2024
Hotel profit margin, which measure profits as a percent of revenue, is considered a good indicator of the efficiency of hotel operations. In 2023 and 2024, hotel profit margins at…
Accor Signs Landmark Multi-Hotel Deal with Bayview International Hotels & Resorts
Accor, the largest hotel operator in Australia and New Zealand, is set to strengthen its footprint in Australia and New Zealand with the signing of a significant portfolio of hotels…
Courtesy Rides by Bolt for Business Embrace the Peak-End Rule of Guest Satisfaction
As was explored in a recent article about how Bolt Business can get used to offer guests courtesy rides in a frictionless manner, what I want to tie this back…
Doug Kennedy’s Next Staff Training Webcast: Train Your Team To Deliver E.P.I.C. Hospitality
Sponsored By Travel Outlook and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, May 16,…
Are biometric check-ins the end of the front desk?
Walk into any hotel today, and the front desk will likely greet you with a smile and a stack of paperwork. But increasingly, that ritual is being replaced by something…
Customer Alliance Unveils AI Hub: Transforming Guest Feedback into Revenue-Driving Actions
New AI tools empower hotels to prioritise improvements that measurably boost satisfaction and bookings: Customer Alliance today announced its upcoming AI Hub, with multiple AI-powered tools designed to transform how…
Estée Lauder and Auberge Resorts Collection Debut First-of-Its-Kind Longevity Institute
Estée Lauder announces an exclusive partnership with Hacienda AltaGracia, Auberge Resorts Collection in Costa Rica, debuting its first Skin Longevity Institute in the Americas within the resort’s world-renowned Casa de…
Radisson Individuals Retreats Opens In India
Aaramgah Jawai Resort & Spa, a member of Radisson Individuals Retreats — Photo by Radisson Hotel Group With a strategic focus on strengthening its presence in India's leisure destinations, Radisson…
The Visionary Shift: Redefining Luxury in the Age of Conscious Travel
In the lead up to the Future Hospitality Summit Saudi Arabia 2025 taking place in Riyadh next week, we asked several industry partners about the opportunities they see for the…
Opening of La Fondation, a new creative living space and residence for Esprits Libres
La Fondation — Photo by Romain Ricard La Fondation — Photo by Groupe Galia La Fondation — Photo by Groupe Galia La Fondation — Photo by Groupe Galia La Fondation…