Emotional intelligence and leadership for a positive work environment
Emotional intelligence is traditionally not something you would expect to hear about in a leadership context. 20 or 30 years ago, it was a long way down the list of…
From Check-in to Check-out: How PMS Transforms the Guest Experience
Delivering an exceptional guest experience in today’s digital era is a complex and demanding task for hoteliers. It encompasses more than just providing appropriate amenities and comfortable accommodations. As discussed…
Revitalising Cities: How ‘hotelification’ is driving the sustainable transformation of urban spaces
Office to hotel redevelopments accounted for a fifth of the £2.4 billion invested in the UK hospitality sector in 2023, according to data released earlier this year. Following the news…
Decentralized identity verification: A privacy-first approach to hotel data security
Facial biometrics offers a promising solution for hotels seeking to streamline check-in processes and enhance guest experiences. It eliminates the need for traditional check-in procedures, such as presenting identification and…
Why a Hotel Commercial Strategy is Non-Negotiable
Although hotel departments have historically operated in silos, the way consumers interact with hotels nowadays highlights the increased need for consolidation into a comprehensive commercial strategy – where everyone from…
The role of total revenue management in a hotel profitability strategy
The global hotel industry is firmly positioned in an era of normalized growth levels. That means to achieve greater profits, hotel owners and operators need to explore every possible revenue…
2024 fall trends: Shoulder season savings, leaf peeping, and event-cations
Key Takeaways Fall has been the most affordable season to travel with price-per-night at its lowest compared to the rest of the year. The top three US states that had…
The importance of diversity and inclusion in advertising
At Expedia Group, we operate with a core belief that travel is a force for good and a mission that travel should be accessible for everyone, everywhere. Like many industries,…
Comprehensive Guide to Hotel Investment in Dubai: Insights, Strategies, and Success Factors for Novice Investors
This executive summary will provide novice hotel investors, new owners, and hotel associates new insights into hotel investments in Dubai. The hospitality industry in Dubai presents lucrative investment opportunities for…
‘YOLO’ Spending and the Travel Surge: How Brands Can Tap Into the Hospitality Goldmine
Key Takeaways: The hospitality sector is expected to outperform the broader U.S. economy in 2024, driven by a significant rise in consumer spending on international travel and live entertainment. Brands…