Hotel Terra Jackson Hole Advances Multi-Phase Renovation with Completion of Phase One
Hotel Terra Jackson Hole, Wyoming's first LEED-certified hotel, announced today that it has completed the first phase of its extensive, multi-million dollar renovation and is now embarking on phase two,…
Accor and LGBTI+ Business and Rights Forum Promote an Event to Discuss the Eradication of LGBTI+ Phobia
São Paulo - Accor, a global leader in hospitality, and the Fórum de Empresas e Direitos LGBTI+ (LGBTI+ Business and Rights Forum), a business movement that brings together large companies…
Travel & Tourism Employment in South Africa Set to Hit Record High, But Key Challenges Remain
London, UK - New data from the World Travel & Tourism Council (WTTC) has revealed South Africa’s Travel & Tourism sector is projected to reach a major milestone this year,…
The Ultimate Guide to Hotel Star Rating Systems
From reading online reviews to comparing amenities and pricing, the process can be overwhelming, so they crave certainty and objectivity. On that note, one of the most crucial factors in…
Novotel Celebrates One Year of Ocean Commitment and Sustainable Partnership with WWF
Paris – Ahead of World Ocean Day (8 June), Novotel proudly marks the first anniversary of its transformative three-year partnership with the World Wide Fund for Nature (WWF), reaffirming its…
Investing in China is investing in future
Global business leaders have never been shy about ogling at China, exploring its market trends and strategizing for long-term growth. China's increasingly open, innovative, and favorable business environment offers unprecedented…
IHG Hotels & Resorts and Long-Term Partner, Salter Brothers, to Deliver a Number of Major Luxury & Lifestyle Hotels in Australia
Regent Hotels & Resorts returns to Melbourne after 28 years Renowned InterContinental brand to transform three properties One brand new hotel: Hotel Indigo Canberra Sydney, Australia - IHG Hotels &…
Tru by Hilton Introduces Meaningful Prototype Changes, Expands Global Reach with Over 300 Open Hotels
MCLEAN, Va. – Tru by Hilton, Hilton’s (NYSE: HLT) game-changing midscale brand, is unveiling a refreshed prototype—featuring purposeful updates designed to enhance comfort, flexibility and the overall guest experience. Since…
How Guest Feedback is Powering AI-Driven Personalization
Artificial intelligence is rapidly changing how hotels engage with visitors. From my perspective, it offers powerful new avenues for personalized connection. At a recent Radisson Hotels event, RADFEST, I shared…
The Subtle WOW: How Doing the Expected Is Sometimes Surprising
Just in case you didn’t know, I have a weekly customer service and CX podcast, Amazing Business Radio, that has been running for 12 years. Each week, I get the…