Guest Service: The Need to “Stick the Landing”
For those who might not have heard the term, it’s one that applies to different sports such as gymnastics, diving, snowboarding but can be applied to most sports and industries.…
Quick wins to increase holiday bookings on your hotel website
While holiday sales have surged in popularity over the past decade, most hotels still need to set up separate campaigns for selling rooms, event tickets, and other ancillary spend throughout…
4 Ways to Maximize the Agency – Hotel Relationship
Strong partnerships between hotels and agencies are crucial for achieving mutual, sustained success. Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet…
CEO Pay in Gaming 2024
The last time we did our Gaming CEO pay study it was pre-pandemic, a landscape very different from the one we know today. The pandemic caused widespread uncertainty and disruption…
Reimagining Hospitality: How Brands Are Shaping the Future
Travel has always been about discovery—a gateway to exploring the unfamiliar, whether through grand adventures or cherished family road trips. As a father of three, I’ve spent countless hours on…
Global Hotel Alliance Q3 KPI’s Hit Double-digit Growth
Hotel revenues reach U$2 billion up 15% year-to-date, with room-nights up 16% Cross-brand revenues hit US$276 million, up 30%, and direct bookings soar 40% International stays dominate, contributing 66% of…
From Data to Delight: How CDPs impact daily operations & long-term results
From Data to Delight: How CDPs impact daily operations & long-term results — Photo by Bookboost Unlock the full potential of your guest data with our latest whitepaper, From Data…
How to boost efficiency and guest happiness with hotel kiosks
As the hospitality industry continues to digitalize at pace, hotel owners and operators have increasing opportunities to enhance their guests' experience while optimizing operations. Enter, stage left, hotel kiosks. Initially…
Minor Hotels to Debut the NH Collection Brand in the Maldives
NH Collection Maldives Reethi Resort — Photo by NH Hotel Group Minor Hotels, in partnership with a private equity fund managed by Ares Management, announces the upcoming rebrand of Reethi…
Skip Kimpel Appointed Global Director of Restaurant Technology and Innovation at Growth Advisors International Network
Growth Advisors International Network (GAIN), a leading global hospitality, travel, and MICE industry technology and innovation advisory group, proudly announces the appointment of Skip Kimpel as Global Director of Restaurant…