How To Implement A Front Desk Upsell Program That Outperforms Your Prearrival Email Campaign
Despite what digital marketing and tech providers may say, I believe upselling can best be accomplished when warm, welcoming, front desk colleagues have authentic, human conversations. That’s not to say…
Venice Biennale 2024: Luxury hotel satisfaction surges to 91.2%, signaling strong market recovery
BARCELONA, Spain – As the Venice Biennale draws near, the city's luxury hotel sector is experiencing a significant resurgence in guest satisfaction. According to recent data from Shiji ReviewPro, during…
SuitePad Introduces Guest Journey Push: Personalized and Automated Push Notifications for Better Guest Communication
SuitePad announces the launch of the "Guest Journey Push" feature, now available on the SuitePad admin panel. This new feature enables hotels to automatically provide timely and relevant information, offers,…
Understanding Seasonal Trends in Groups & Events: How to Maximize Sales, Efficiency, and Experiences
Numerous industries exhibit distinct seasonal business trends. For instance, in retail, the Back-to-School period from August to September trails only the Holiday Season from late November to December in terms…
What is Corporate Performance Management in Hospitality?
Corporate Performance Management (CPM) refers to the processes and systems used by organizations to monitor, manage, and improve their business performance. CPM encompasses a wide range of activities, including planning,…
Over 15,000 hotel staff have now upskilled with Mews University
– Mews, the industry-leading hospitality cloud, has revealed that over 15,000 hospitality professionals have now completed a course with Mews University. Mews University is a self-guided learning tool that empowers…
Sustainable technologies: How smart hotels reduce environmental impact
Given the immense climatic challenges we currently face and the growing consumer demand for more sustainable products and services, businesses in every sector are starting to take their environmental impact…
AI and Humans: Partners in Transforming Hospitality Profitability through Blue Ocean Strategy and Fair Process
The hospitality industry is at a thrilling crossroads, where technology meets human creativity, pushing the boundaries of innovation and profitability. At the heart of this transformation lies Artificial Intelligence (AI),…
Here’s Why Your Fancy Hotel Website is Not Converting
Let's go straight to the point: integrating the booking engine into your hotel's website isn't just about keeping things pretty—it's about stripping away the BS that slows down your guests.…
Historic Emily Morgan Hotel San Antonio to Implement Innovative In-Room Tablets by HCN
Ottawa, Ontario - The Emily Morgan San Antonio – a DoubleTree by Hilton Hotel is gearing up to host hoteliers attending The Hospitality Show in October. Located just three blocks…