How to Avoid the Frankenstein Strategy When Creating a New Hotel?
Assembling a dream hotel and putting together the different parts—planning, concept, branding—comes with a lot of vision. But what if you end up creating a Frankenstein monster? I very much…
Marriott International Celebrates 50 Years as A Hospitality Leader in Europe, Middle East & Africa
Marriott International, Inc. today celebrates the 50th anniversary of the Amsterdam Marriott Hotel, the company's first hotel in Europe and outside of North America. From a single Marriott Hotel in…
International Tourist Arrivals Grew 5% in Q1 2025
International tourist arrivals (overnight visitors) increased by 5% in the first quarter of 2025 though results were mixed among regions and sub-regions. According to the May 2025 World Tourism Barometer…
Every Story Counts: How Leonardo Hotels is Embracing Diversity
Leonardo Hotels will be marking Diversity Day on 27 May by demonstrating how diversity is an integral part of everyday working life. This will involve the portrayal of genuine stories…
The Evolution of Revenue, Distribution, and Commercial Management
The evolution of revenue, distribution, and commercial management fundamentally shapes how the hospitality industry operates. Hotels are increasingly recognizing that their sales, marketing, and revenue strategies can no longer operate…
Artificial Incompetence: An Undesirable Version of AI and Other CX Risks
I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove that customers are frustrated and lack confidence…
Courtyard by Marriott Debuts in Vietnam with a Striking New Hotel in the Heart of Dynamic Danang
Courtyard by Marriott®, part of Marriott Bonvoy's portfolio of over 30 extraordinary hotel brands, today announced the opening of Courtyard by Marriott Danang Han River, a brand-new urban landmark in…
Travelodge to Open New Hotel as Part of Watford Riverwell Regeneration Scheme
Travelodge Watford Riverwell — Photo by Travelodge Travelodge, the UK's first budget hotel brand, which operates over 600 hotels across the UK, Ireland and Spain, has exchanged contracts to develop…
Introducing Eight New Members of Design Hotels
From charming retreats in Upstate New York and the Swiss Alps to urban wonders in Baltimore and Prague, discover the newest members of Design Hotels around the world. Situated in…
Join the Distribution Revolution: What You Need to Know about Smart Distribution for Hotels
The hospitality industry has become fiercely competitive and more unpredictable than ever. As guest expectations evolve, staffing costs rise and market dynamics shift rapidly, it’s getting increasingly challenging for smaller…