Shanghai’s Iconic Peace Hotel to Join the Glamorous Raffles Portfolio
Accor and Jinjiang International Group today announced a new era for the world-renowned Peace Hotel, one of Shanghai's most beloved landmarks. Built in 1929 by Sir Victor Sassoon as the…
Melbourne a ‘Sporting Chance’ of Delivering Accor’s Best Annual Performance since 2019
British & Irish Lions Tour and Ashes Test series tipped to deliver bumper second half of 2025 for Melbourne’s hotel industry Surge in leisure demand soaks up record increase in…
How to Avoid the Frankenstein Strategy When Creating a New Hotel?
Assembling a dream hotel and putting together the different parts—planning, concept, branding—comes with a lot of vision. But what if you end up creating a Frankenstein monster? I very much…
Marriott International Celebrates 50 Years as A Hospitality Leader in Europe, Middle East & Africa
Marriott International, Inc. today celebrates the 50th anniversary of the Amsterdam Marriott Hotel, the company's first hotel in Europe and outside of North America. From a single Marriott Hotel in…
International Tourist Arrivals Grew 5% in Q1 2025
International tourist arrivals (overnight visitors) increased by 5% in the first quarter of 2025 though results were mixed among regions and sub-regions. According to the May 2025 World Tourism Barometer…
Every Story Counts: How Leonardo Hotels is Embracing Diversity
Leonardo Hotels will be marking Diversity Day on 27 May by demonstrating how diversity is an integral part of everyday working life. This will involve the portrayal of genuine stories…
The Evolution of Revenue, Distribution, and Commercial Management
The evolution of revenue, distribution, and commercial management fundamentally shapes how the hospitality industry operates. Hotels are increasingly recognizing that their sales, marketing, and revenue strategies can no longer operate…
Artificial Incompetence: An Undesirable Version of AI and Other CX Risks
I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove that customers are frustrated and lack confidence…
Courtyard by Marriott Debuts in Vietnam with a Striking New Hotel in the Heart of Dynamic Danang
Courtyard by Marriott®, part of Marriott Bonvoy's portfolio of over 30 extraordinary hotel brands, today announced the opening of Courtyard by Marriott Danang Han River, a brand-new urban landmark in…
Travelodge to Open New Hotel as Part of Watford Riverwell Regeneration Scheme
Travelodge Watford Riverwell — Photo by Travelodge Travelodge, the UK's first budget hotel brand, which operates over 600 hotels across the UK, Ireland and Spain, has exchanged contracts to develop…