EHL Innovation Rewind: Romy Abbrederis on AI Agents, Email Overload, and the Future of Hotel Workflows
During the EHL Open Innovation Summit, we spoke with Romy Abbrederis, Co-founder of Lobby, about how generative AI is reshaping hotel operations behind the scenes. Our conversation explored how Lobby…
Agentic AI: What It Is, How It’s Different, and Why It Matters in Hospitality
When we say “AI agents,” we're not talking about the suit-wearing, memory-wiping types from Men in Black, but these new agents might be just as transformative. In the world of…
Innovating Hospitality: The Financial and Environmental Case for Furniture-as-a-Service
For decades, linen rental services have been the quiet workhorse of hospitality—offering hotels operational efficiency, cost savings, and consistency across properties. What began as a smart solution has become a…
Maestro to Showcase Full Suite of All-In-One PMS Innovations at HITEC Indianapolis
MARKHAM, Ontario —Maestro PMS will showcase the latest enhancements to its industry-defining property-management system in Booth #2411 at HITEC North America 2025, to be held June 16 to 19 at…
Technology Breakthrough: First Human-Looking AI Concierge Now Available to Every Hotel Guest Exclusively on the HCN In-Room Tablet Platform
CHICAGO — Hotel Communication Network (HCN), the world leader in guestroom tablets for hotels and resorts, is transforming the way operators are driving revenues and engaging with guests. Taking advantage…
UrVenue and OpenTable Expand Integration to Unlock Access to Premium Restaurant Reservations for Hotel Guests
LAS VEGAS — UrVenue, the leading booking technology provider for hospitality experiences, today announced an expanded partnership with OpenTable, a global leader in restaurant technology. Building on their successful 2021…
Understanding Hotel Financial “Flow Thru”
Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality. There’s a common belief that the financials…
HVS Asia Pacific Hospitality Newsletter
IOI Group Acquires CDL’s 50.1% Stake in Singapore’s South Beach Mixed-use Development Malaysia-based IOI Properties Group Berhad (“IOI Group”) is set to acquire full ownership of Singapore’s South Beach mixed-use…
How AI Increases Hotel Profit: From Automation to Upsell
Digital transformation in the hotel business is no longer optional - it’s a necessity. Hotels today face staff shortages, rising operational costs, and increasing guest expectations. Against this backdrop, artificial…
Five key takeaways from Mews Unfold
Hospitality is a verb Hospitality isn’t something you offer – it’s something you do. Craft moments that are personal, meaningful and unforgettable. Use technology to empower people, not replace them.…