Asia’s F&B Landscape: Key Markets to Watch
As 2024 progresses, the Food & Beverage (F&B) sector in Asia shows signs of steady recovery, offering a glimpse of strategic opportunities for investors and hotel operators. A detailed comparison…
In Customer Service, It’s Not the Destination – It’s the Journey
Ralph Waldo Emerson, the American philosopher, is often credited with saying, It’s not the destination, it’s the journey. The idea is that the journey is just as important—maybe even more…
Meet Our Boutique Hotel Owners Conference Sponsors: Powering the Future of Boutique Hospitality
The Boutique Hotel Owners Conference is more than just an event—it's a gathering of the brightest minds in boutique hospitality, and it’s made possible by the generous support of our…
OTA Sync Donates Hotel Software to Educational Institutions
At OTA Sync, we are excited to announce the launch of the OTA Edu program, a significant initiative through which we will be donating our hotel management software to secondary…
Maximizing your potential: Hospitality internships
Hospitality internships are a gateway to a thriving industry. They offer a unique blend of practical experience and academic learning. Internships provide a glimpse into various roles. From hotel management…
Marriott International Named in Top 5 of 2024 PEOPLE® Companies that Care List
Great Place To Work® and PEOPLE magazine have recognized Marriott International as one of the 2024 PEOPLE® Companies that Care. This marks Marriott International’s (Marriott) fifth consecutive year on the…
Leonardo Hotels save 14,000 hours using HiJiffy’s conversational AI
Transforming the hospitality landscape, HiJiffy pioneers the integration of advanced conversational AI with its Guest Communications Hub, revolutionising how hotels engage with their guests. This case study illustrates the remarkable…
Don’t overlook these two items in your 2025 budget
Don’t overlook these two items in your 2025 budget — Photo by Tambourine Whether you’re crafting your first budget or fine-tuning your twentieth, there are two key line items that…
Hotel management agreements in France and the controversy surrounding the French versus English version
Can international hotel operators push for the English version of a hotel management agreement (HMA) executed in France to be legally enforced? The legal and operational aspects of the contract…
Transforming hotel front desk services for a better guest experience
Imagine walking into a hotel lobby, where the desk is bustling with activity. Hotel guests are arriving, departing, and sharing their needs with a team of dedicated front desk agents.…