Hospitality is like building bridges — you need the right tools
In this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used…
The Hospitality Customer You Didn’t Train For
Fundamentals in Accident Training Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back,…
Artificial Intelligence Is Checking Into Your Hotel – Are You Ready?
Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled…
International Tourist Arrivals hit 96% of pre-pandemic levels through July 2024
According to the latest World Tourism Barometer by UN Tourism, around 790 million tourists travelled internationally in the first seven months of 2024, about 11% more than in 2023 and…
How Ritz-Carlton’s “Ladies and Gentlemen” Mantra Can Guide Us All Now in Hospitality
I recently had the chance to spend time with Horst Schulze, co-founder of The Ritz-Carlton Hotel Company. While preparing for our conversation, I asked my hospitality industry friends what they…
Borealis Hotel Group opens 208-key Holiday Inn Express Brussels-Airport
Holiday Inn Express Brussels Airport, an IHG Hotel — Photo by IHG Last year April Borealis Hotel Group announced, completely in line with its expansion strategy, the acquisition of various…
160-Key Adagio Access Brussels Airport Now Open
Aparthotel Adagio Access Brussels Airport — Photo by Accor Aparthotel Adagio Access Brussels Airport — Photo by Accor Last year April Borealis Hotel Group announced, completely in line with its…
Dusit international and Saigontourist Group sign MOU to boost tourism development in Thailand and Vietnam
Dusit International, one of Thailand’s leading hotel and property development companies, has signed a Memorandum of Understanding (MOU) with Saigontourist Group, one of Vietnam’s largest multi-service travel corporations, to drive…
Interview with Jonathan Worsley – The Bench & FHS
We’re kicking off Season 6 in the vibrant streets of London, where Jonathan Worsley, Chairman & CEO of The Bench, met with Fritz to explore the past, the present and…