What Is the Enemy of Customer Service?
I recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold…
New Report Details Necessary Travel Reforms Before FIFA World Cup, Olympics, Mega-Decade of Events
Thanksgiving-like travel extremes expected at U.S. airports 50 days next year, doubling to 100 days in 2028; current air travel system not built to handle surge of travelers. Roadmap outlines…
2025 Hotel email marketing strategy: Monthly tips for success
How do you see 2025 panning out? How about a fully booked hotel, an inbox flooded with inquiries, and your campaigns driving more direct bookings than ever? Sounds good? Shifting…
The Hyatt Regency Brand Makes Its Debut in Panama City
Hyatt Hotels Corporation (NYSE:H) and Grupo Desarrollo Bahia announced today the opening of Hyatt Regency Panama City, the first Hyatt Regency hotel in Central America. The hotel is strategically located…
Hyatt and Birkla Investment Group Announce Plans for Debut of the Hyatt Centric Brand in Cincinnati, Ohio
Hyatt Centric Cincinnati — Photo by Hyatt Hyatt Hotels Corporation (NYSE: H) and Birkla Investment Group announced today plans for Hyatt Centric Cincinnati, slated to open in 2026. The 170-room…
Accor: Another Record Year: Full-Year 2024 Results in Key Figures
Once again, Accor posts record results, in line with each of the objectives that have been set for the Group. This performance reflects the extraordinary commitment of our teams, the…
Why acquiring an RMS should be a top priority for independents in 2025?
The primary goal of revenue management (RM) is to ensure that the property sells the right product to the right customer at the right time for the right price on…
How Hotels Can Use ChatGPT to Get More Direct Bookings and Wow Their Guests (Without Losing the Human Touch!)
Welcome to the Future of Hospitality! Hotels are changing fast, and AI (artificial intelligence) is leading the way. But hold on—this isn’t some sci-fi takeover. AI isn’t here to replace…
Flexkeeping Launches Breakthrough Solution to Completely Automate Personalized Guest Experiences
Flexkeeping, the leading hotel operations platform, has launched an industry-first tech solution that leverages PMS data to automate service tasks. Aptly named Automated Services, this feature is part of Flexkeeping’s…
HSMAI Celebrates 68th Annual Adrian Awards
The Hospitality Sales and Marketing Association International (HSMAI) celebrated the best in travel marketing at the Adrian Awards Celebration on Tuesday, February 18, at the New York Marriott Marquis, with…