Why Handling Mistakes Well Is a Key to Amazing Customer Service
Why Handling Mistakes Well Is a Key to Amazing Customer Service — Photo by Shepard Presentations, LLC. Good customer service becomes noticeable for two reasons: A company or brand can…
Jeff Bzdawka Joins Hapi as President
Miami, FL – Hapi, the leading provider of hospitality data and connectivity solutions, announces the appointment of Jeff Bzdawka as company President. Bzdawka brings over 30 years of hospitality experience…
10 Hotel Operators Using Automation to Cut Costs and Elevate Guest Experiences
As rising operating costs remain a top concern, hotel companies face mounting pressure to streamline operations and maintain high standards of guest service. One of the most effective strategies to…
Stop Pitching, Start Connecting: Social Selling Secrets for Hotel Vendors
Cold calls? Dead. E-blasts? Hope prospects like SPAM. Traditional networking events? Losing their edge. It’s time for a reality check—old-school sales tactics for hospitality vendors are outdated and ineffective. If…
Chatrium Hospitality selects Shiji PMS to accelerate digital transformation and scalability
BANGKOK, Thailand – Shiji, the hospitality technology leader, is proud to announce that Chatrium Hospitality, a distinguished leader in the hospitality industry, has taken a significant step in its digital…
Europe Hotel Transactions Bulletin – Week Ending 11 October 2024
French firm Experimental Group has acquired the five-star, 43-room Sinner Paris in France, from Zaka Investment, the family office of French investor Pierre Bastid, and its hotel arm, Evok Collection.…
10 Data-Backed Ways AI is Revolutionizing Hotels: Boost Revenue, Enhance Guest Experience, and Streamline Operations
Introduction Imagine having access to real data and analytics that show exactly how AI is transforming hotels today—boosting revenue, enhancing guest experiences, and optimizing operations. From increasing direct bookings by…
How Agentic AI Will Redefine the Hospitality Ecosystem
Imagine the following generative AI input prompts while planning your next vacation: My wife and I want to plan a 10-day trip around Spain with two college age children, where…
Guest Service: The Need to “Stick the Landing”
For those who might not have heard the term, it’s one that applies to different sports such as gymnastics, diving, snowboarding but can be applied to most sports and industries.…
Quick wins to increase holiday bookings on your hotel website
While holiday sales have surged in popularity over the past decade, most hotels still need to set up separate campaigns for selling rooms, event tickets, and other ancillary spend throughout…